Mercurius Group and Monash to explore airport retailer satisfaction in Australia and New Zealand

Mercurius Group, a consultancy specializing in customer satisfaction and market research, has partnered with Monash University to explore airport retailer satisfaction in Australia and New Zealand. The study aims to understand how passengers perceive airport retail experiences and to identify factors that influence satisfaction levels. This partnership combines Mercurius Group’s expertise in customer insights with Monash University’s academic research capabilities. The findings are expected to help airport retailers improve their services, enhance customer experiences, and drive better business outcomes. This research could also provide valuable insights into how airports in both countries can better cater to the evolving needs of travelers in an increasingly competitive retail environment.